For homeowners who live in HOA communities, few things are more frustrating than receiving violation notices—letters from the HOA Board explaining a breach in community rules or protocol, perhaps accompanied by a fine. While violation notices may be bothersome for homeowners, they are no more enjoyable for HOA Board members themselves; most Board members truly hate having to send these negative notices. Reducing the need for violation notices is something all members of the association can benefit from, then—and in a new statement to the press, Kuester Management Group explains how this can be done.
“The way to reduce violation notices is not necessarily to turn a blind eye toward breaches of the community covenants, but rather to reduce violations themselves,” comments Bryan Kuester, President of Kuester Management Group. “Unfortunately, Board members cannot just snap their fingers and make this happen. It takes a more disciplined approach than that.”
The secret, according to Kuester, is communication. “Board members are well-versed in community rules and regulations, but they can’t assume that all homeowners are likewise,” he says. “Being clear and transparent about the expectations can reduce many violations, which may be committed out of honest ignorance about HOA policies.”
Kuester explains that it is important to be open about the covenants and other rules of the HOA—but not just the letter of the law. “It is also helpful to make it clear why these rules and regulations exist, and what purpose they serve in protecting property values,” he offers. “I would also recommend making sure that homeowners know what the penalties are for rule violations—not in a threatening way, but just in the interest of full disclosure.”
As for how Board members communicate these things, Kuester says there are a number of options. “Having a ‘Rules and Regs’ section in your newsletter, making governing documents downloadable for all members, using social media to communicate—these are all positive strategies,” he remarks. “The important thing is being consistent not just in enforcing policies, but in educating homeowners as to what those policies are.”
More information about Kuester Management Group can be found at www.kuester.com.
Kuester Management Group, a division of Kuester Companies, works to protect property values and enhance the quality of life in each of its managed communities. Providing a full range of association management services, Kuester Management Group has worked to foster strong, resilient, and unified communities across North and South Carolina. The company’s many services include back-office and administrative functions, horticulture, accounting, legal services, emergency response and repair services, and beyond. The company is proud to offer on-site property managers, all zealous for building strong communities meant to stand the test of time. More information is available at www.kuester.com.